Frequently Asked Questions

 

Sign In

Click the sign in link on the top right of the page, then use your email and password to get access into your account.

From the sign in page, click the forgot password link - enter in your email address to have a password reset emailed to you.

Fill out the request an account form on the top right of the home page. A northeastern Supply associate will review and approve your access and inform you when your account is approved and ready to use.

Contact your administrator or a Northeastern Supply associate to add and delete users from your account.

Contact your administrator or a Northeastern Supply associate to add and delete users from your account.

Contact your account executive or the Northeastern Supply credit team to edit Bill to and Ship to account information.

Finding Product

You can search through our categories list or use the search box and enter keywords, manufacturer numbers or any product information you might be looking for.

Yes, the product detail page includes information as available. Not all products contain all documents.

You can view inventory by branch location by selecting “view inventory by warehouse” once logged into your account and on a product detail or list page.

Orders

You can select pick up or ship upon logging into your account as well as from the shopping cart page at checkout.

Yes, from the shopping cart, select pickup and choose the branch that you would like. Inventory will adjust by location. Not all products are available for pickup at all locations.

Once logged into your account select the appropriate Ship to account or address. If you need delivery to a job site specific address, or address different than available Ship to’s please add this information in the notes field at order checkout.

You have the ability to select requested pickup/ship dates at order checkout. Requests are not guaranteed, but we will do our best to accommodate. Your local branch manager or associate will communicate any issues back to you.

You can enter any notes, phone number, special instructions in the notes field at order checkout.

If your order was placed successfully, you will be brought to the thank you and order confirmation page. An email confirmation will also be sent to you to make sure your order is completed.

Once an order is placed online it goes to our team for processing and fulfillment. Should you need to cancel order please contact your account executive or branch for assistance.

Invoices

Yes, if you have an account with Northeastern Supply, you can access invoices through the My Account tab upon login. You can search, print, download, view and pay invoices. * *Permissions vary based on individual customer requests. Please contact your account administrator or Northeastern Supply credit team with questions.

Yes, but you must be enrolled with Northeastern Supply’s credit department.

Yes, we are integrating a single sign-on authentication directly with Billtrust so once a user signs into their account at www.northeastern.com it will securely authenticate the Billtrust invoice and payment features to allow users to access all of the same information, but in one area.

Quotes

For special order or job specific and quantity based items please contact your Northeastern Supply account executive.

General Questions

Yes, when you log into your account, you will be prompted to select the which job account you would like. You can also switch back and forth between jobs within your account.

Pricing is customer specific. If you have pricing issues, please contact your Northeastern Supply account executive.

Pricing and availability will be shown for all stocking products on the product detail pages. You can view this information once logged into your account.

Our site is mobile interactive; it is designed to format onto handheld devices and function with iOS, Android, and tablet operating systems.