Testimonials
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Today I received excellent professional service from Mr. Jay Fogle at your Easton branch. Using his extensive knowledge of your stock Mr. Fogle developed a plan to help me with the airline that I was putting together for a fishpond I am making. Despite the fact that I am neither a plumber nor a regular customer Mr. Fogle help me in a very courteous, professional, and considerate manner. I really appreciate the time and attention he took with me. Alan Mickelson 2013
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Just writing to say a gigantic THANK YOU, to you, Matt, and Dale, for going above and beyond in a time of need! At the dealer meeting, I had the pleasure of meeting Anthony of AMD mechanical out of Waldorf, MD, him and his wife made us very aware of how great it is to work with Northeastern! They mentioned the personalized customer service they always receive, and after this experience, I can honestly tell you that myself and IAQ Medics are Northeasterners for life! Your customer service has definitely exceeded my expectations!!! My customer was very appreciative of your efforts as well, I explained to her the extent you went to and she was blown away that the distributor would go to such lengths to ensure she had heat! Thank you again for helping us in an unusual situation! Northeastern For Life!!!
Dario Compain
c/o IAQ Medics 2013
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Just wanted to take a minute to tell you that besides yourself, the guys at the Middletown branch is the reason why we try so hard to give as much business as possible. As you know we deal with several of your competitors as well. However none of the competitors give the attention that we need at times like you guys. There has been several occasions that we needed Northeastern to go the extra mile for us and there was no hesitation from the guys in Middletown to make sure we were taken care of, even if that meant for Jarrod, Anthony or Rick himself to drive material that we needed to us or the job site in their own personal vehicles at that particular hour. I know and understand that’s not normal practice or business in the trade, but you guys sure make us feel like it is. Again this is just a small token of appreciation to let you know it is noticed and holds merit within our company. Thank you and the entire Middletown branch for all of your help and service.
Nick Salahi - Stan Perkoskis Plumbing and Heating Inc. 2013
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I wanted to thank you for the recent transaction with the BASCO door that has been installed in our newly remodeled bathroom. You were very professional and answered all my questions as needed. I was able to perform the entire transaction via email and phone without having to drive over 70 miles round trip to your Bel Air store, and the entire process went flawlessly.I really appreciate your help and professionalism. Thank you very much for your efforts in helping us make this purchase painlessly.
Regards,Avninder S Bhogal 2013
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You made my experience so enjoyable that I feel so much more confident in my decisions than before I walked into your showroom. Your professionalism and knowledge were outstanding! You seemed to understand exactly what style I was looking for, and walked me through the process from beginning to end. No pressure what so ever! I will recommend you and Northeast Supply to anyone who is interested in purchasing new plumbing fixtures etc. Thank you so much for spending the time you did with me. You made the experience fun and enjoyable. I hope you forward this on to your manager so that he or she can see know what a valuable employee you are.
Warm Regards, Randy Mitchell 2013
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I wanted to let you know how much my husband and I appreciated working with Laura Tomaschefsky recently. We are remodeling our bathroom and replacing the kitchen sink, John Baxter, from Grove Plumbing, sent us to your company and recommended Laura highly. Laura was most helpful to us in deciding on the pros and cons of different bathtubs, toilets, and sinks. Then she helped us pick out a vanity. Not only were we concerned with the color and finish, we needed to know if the drawers would open without hitting the door frame which is right next to the vanity. Laura knew exactly where the sink would center in the vanity where the faucets would sit. She helped us select matching and coordinating fixtures for "just the right look." She was easily able to show us pictures and provide specs for each item allowing us to compare and select the ones that best fit our needs and our budget. Then Laura helped us with the kitchen sink. When we remodeled our kitchen about 12 years ago we bought a sink and faucet from Hechinger's, thinking we'd save a few dollars. Within a year the porcelain over cast iron sink had two chips and the I have never been satisfied that the faucet flange looks clean. Laura helped us decide on a durable and attractive sink and again provided the specs so we could have a faucet that will fit on the sink even though it is right under a window with a sill. Throughout this entire process Laura was knowledgeable, helpful, and patient. You are lucky to have such a person working for you It truly was our pleasure to have Laura's assistance with these projects. I can hardly wait to see the new bathroom and the new kitchen sink and faucet.
Rebecca Bunting 2013
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My husband and I started out Monday morning to look at kitchen faucets since ours was now eleven years old and the once appealing white color that matched our sink was now leaking and looking beat up and nasty. We also knew that our model was now discontinued so we would need to purchase something similar but different than what we were replacing. We feel fortunate that we decided to first stop at Northeastern Supply store we had recently noticed on DuPont Boulevard.We were firm that we just wanted to look when we entered the store.Help was offered again while we were checking out the display but we had decided nothing we were seeing was quite what we wanted. As we were about to leave the store, Dwayne Graham spoke to us and we discovered there were styles on the shelves that were not on display. Dwayne patiently proceeded to listen to what we thought we wanted and to show us likenesses of our imaginations. We didn't end up buying a new faucet because we were replacing a Moen, which we discovered had a lifetime warranty, even on the shell that looked so terrible. But we did enjoy our experience at your store due to the friendly jovial manner in which Dwayne Graham went about helping us. I worked in customer service for over twenty years with the telephone company so I know good customer service when I get it. I hope you are aware that Dwayne Graham is a terrific asset to your company. I can't tell you of any other place that I have received such wonderful customer service in a very long time. We walked away knowing that Dwayne is happy in his work and should go far with your company, should that be his choice. At one point, I even told him he is quite a salesman, which I meant in a good way. I don't think he could ever offend someone unless they were simply impossible to please. I know we will shop there again.Thank you so much for a terrific experience!"
Carolyn Chanoski and Lynn Garrison 2013
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| First let me tell you that after working in the supply business for many years, I know this is the kind of communication you rarely get. I am a firm believer in telling you when you have done something wrong and when you have done something right. This is a done something right. On dec 18, 2012 i had a delivery of steel pipe going to a job site. When i got the call from your driver herb no one was on site. I called my mechanic and was informed he had left the job. I called herb back and asked if he would wait for me to come unload. His reply no problem. It took me about 20 minuets to get on site herb was waiting and we unloaded. As i signed the ticket i reached into my pocket and offer him something for his trouble. His reply" no sir that is part of my job." I asked are you sure i really appreciate your help. Again his reply" no sir that's what i'm paid to do." thanked me and off he went. In a time when so many people would not have even offered to help it is quite refreshing to come across someone like herb. So herb thank you once again for your help and for being such a good person." Gene Muir“Just wanted to follow up and let you know how things turned out. I contacted the Thomas Somerville closest to me and attempted to purchase/order the tub I originally contacted you about. After a 20-minute conversation, I was assured by the young man that I spoke to that he would "Call me right back" with a price and a timeline. To date, no phone call.
In stark contrast however; Wednesday, I walked into another one of your stocking dealers, Northeastern supply. A young man named Greg was quick to wait on me even though I could tell that he was very busy as he was behind the counter by himself. Greg could not have been more accommodating or more professional. After I told him what I was looking for, he was even kind enough to find a book with a picture of the tub so that be sure that we were "on the same page" and that we were ordering the correct item. Greg told me that the tub would be in the next day and refused to take my money until the tub arrived, just in case. Well, lo and behold, the very next day, as promised, the tub was in and ready to be picked up, early enough in the day that it could be installed that day as well. The tub was exactly what I, (my wife), wanted and was in fine condition. I was more than happy to pay the very reasonable price for the unit.The moral of the story? People, attitude, follow up, and service make the difference between a customer who will never come back, nor recommend your business, (Thomas Somerville, Abingdon), and a customer who will visit your business, (Northeastern Supply, Bel Air), many times over, (I have a whole house renovation in progress), and likely spend thousands of dollars in your store. Please pass this along to the folks at Northeastern Supply Valued Customer, Harford County, MD
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| I have been in business since 1979 in the Carlisle area. At which time I opened an account with CP&H. I have not raised my labor rates in five years because of the economy and my loyal customer following. My profit margin on materials has also shrunk with the advent of the box stores. That being said, I would like to take a minute to express my appreciation to the manager & employees at your Carlisle Branch. Because of their knowledge and their willingness to go out of their way to help their loyal customers, they have allowed my company to remain competitive in rough times. I pray for better times in the future of our great nation. Either we hang together or we fall apart
Valued Carlisle Customer
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| I just want to drop you a quick note. In the last few months I have done considerably more business with NE. This is directly linked to the efforts of Ray Wiland. I want you to know that he has worked very hard to win my business. He is a hard worker. I have in fact observed that everyone at the Bel-Air branch is doing what I think is an exceptional job. They are a hard working, responsive group and are doing their best to get the job done.
Walt Pirog
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| Dear Mr. Cook, Two Weeks ago, I hadn't the slightest idea that your company even existed. Then, my air conditioner broke. It broke during the hottest day of Summer's start!! I won't tell you the long version of my story. I'll let Benji and Billy of your Prince Frederick, MD store fill you in on all the details. I will tell you, however that my story has a happy ending, thanks to them! The investment in your staff is most evident in the quality of customer service. Benji and Billy are truly "Blue-Chip"! Please tell them 'Thank You' again. Sincerely, Gail in Prince Frederick"
"Ellsworth and I want to thank you so much for all your help with our bathroom remodeling. Everyone was so easy to work with and went the extra mile to get it done. We are very happy with the finished room and will gladly send people your way! " Ellsworth & Lynda Snyder
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| "I was dealing with NE's main branch in Golden Ring/Baltimore on a local job and I must say that I was impressed by how polite NE's drivers, Sam and Irvin are. They are very nice to work with on the job and very helpful. Other supply houses that deliver material to me use drivers who are not as polite or are as easy to work with. It is easy to see that NE cares andhires the best."
A Customer from Baltimore
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| I wanted me to pass along a big thank you for the great service that received from you and your branch. I was impressed with the timeliness for your deliveries and the fact that you went above and beyond for all the extra's that came along with the job. I really appreciated that you ran from Ocean City to Salisbury for all the shortages.
Dion
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| Dear Dave, We just want to say thanks for the level of professionalism you have demonstrated! Your professionalism and willingness to work with us have diminished our concerns about the radiant floor heat approach. We are happy to have you on our team. -- Darien DiCamillo G&M Contracting Inc Northeastern Customer
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| Dear Mr. Cook, In today's environment it is not often that customers take the time to recognize great service from people we rely on. Usually, we only contact company leaders when something goes wrong. I want to let you know I receive extremely helpful service from one of your employees recently when I was trying to help my daughter repair her hot water heater. My Mark Jaworski helped me find the correct part that was needed and went the extra mile in research how best to obtain that part. When I first called Mark he said the hot water heater was discontinued, but he thought he could research where the part would be available and would call me back. Mark was right. He called me back and helped to arrange expeditious delivery of the part. This enabled me to install the part and allow my daughter to take my darling grand kids back home for their bath time. They had to stay with us a couple of days until they had hot water again. Love the kids... .love them even more now they only come to visit! Please extend my heartfelt thanks to Mark as he really went the extra mile to help us out in our time of need. I thanked him over the phone, but when recognition comes from one's management it means that much more. Mr. Cook thanks for having such great employees as Mark on your staff and good luck in your future dealings. -- John Alan Grimes Savage, Maryland Northeastern Customer
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| Sound advice: My 75-gallon gas unit is seven years old and has always worked well. The issue has been that in the last six months, I have had it shut off a few times. My NE rep’s suggestion worked well. He said to “…make sure that the flame sensor is about 1/8-of-an-inch away from and above the burner, and to clean the sensor (wipe it off with a hand) and make sure it is not hot!” To date, the water heater has never failed again. Thanks again for helping me out with my water heater problem! On another note, we continue to have issues with toilets clogging up. My NE rep mentioned a brand of toilet that works better than our Kholer. Can you recommend them again to me and a plumber that can come in an install them? I don't have the time these days. -- Valued Customer Bel Air, Maryland Northeastern Customer
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| Treated like Gold: I went to the Bel Air branch to do business, and even with a massive remodeling going on, I was attended to in a professional manner. I had never met Lester Louthian, the man behind the Northeastern counter before, but he treated me like gold. Lester helped me load my truck, gave me directions, and was really helpful. Even though we had never met before, Lester treated me like an old and valued customer. I don’t make very many phone calls like this one, usually I call a company to complain, but Lester deserves a big "thank-you" for the great service that often times goes without recognition. -- Valued Customer Lewes, Delaware Northeastern Customer
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| Above and Beyond All Expectations: We are writing this letter to you today to let you know of one of your truck drivers who goes above and beyond all expectations. Mr. Ed Downs is definitely an asset to your company. Ed is very friendly and courteous, and when making a delivery is always conscientious about the items that he is delivering. He is the type of employee every company would want to have three of. Ed often has to make a delivery in the morning just to have to come back out in the afternoon to deliver something that was either missed, damaged, or needed for the next day, and has always been as cheerful as he was when he came in the morning. In other words, Ed has never shown us he was either bothered or overwhelmed with his deliveries. He is always cheerful and pleasant when arriving or making a pick up. Please let your driver know how much we appreciate him. -- Valued Customer Millsboro, Delaware Northeastern Customer
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| Everything is not Dollars and Cents: I am so impressed by the way Northeastern Supply helped me this January that I feel compelled to take a minute and write you this letter. In the day-to-day operations of the plumbing and heating world, we all fail to thank the people who make this system work. So, I want to taker a minute to say, thank you.” The plumbing and heating service world we work in is full of everyday emergency phone calls that at times push us to our breaking points. On January 29, I received an emergency “no-hot-water” call. A commercial water heater was down for a property manager who is one of our best customers. Hiss boss was on his case because there was no hot water at one of the buildings in a high-profile apartment complex, and one of the tenants had a newborn baby inside one of the apartment units. The property manager wanted the water heater changed immediately … no excuses… ASAP! I placed a call to John at the Timonium branchy around 8:30 am. He dropped everything and went right to work on the issue. He got me a price and found a replacement unit within minutes and then scheduled the delivery for noon at the apartment complex. Your delivery driver, Warren, showed up with a new commercial water heater, and helped us get the new water heater into the building. John and Warren went above the call of duty to help us perform (remember, it is early in the morning). I want to personally thank you for having people like John and warren on your team. Also, thanks goes out to the rest of your team members who helped them perform. Events like this strengthen the relationship between Northeastern and our company, which leads to more business between us. In the future, I know I can rely on your team when that emergency call comes in. To be successful, you need to have a good, reliable team in place. When an event like this happens, it reminds me that everything is not about dollars and cents, but relationship and performance. Thanks for reminding me that and for being part of the team. I owe you one! Thanks again and God bless! -- Valued Customer Timonium, MD Northeastern Customer
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| Dear Mr. Cook: We are writing this letter to you today to let you know of one of your truck drivers who goes above and beyond his expectations. Mr. Ed Downs is definitely an asset to your company. Ed is very friendly, courteous and when making a delivery is always conscientious about the items that he is delivering. He is the type of employee every company would want to have three of. Ed has made a delivery in the morning just to have to come back out in the afternoon to deliver something that was either missed, damaged or we need it for the next day and has always been as cheerful as he was when he came in the morning. In other words, Ed has never shown us he was either bothered or overwhelmed with his deliveries. He is always cheerful and pleasant when arriving to deliver or make a pick up. Please let your driver know how much we appreciate him. -- Valued Customer Bel Air, MD Northeastern Customer
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| Design Studio Customer Sends Thanks “I wanted to take the time to thank you for taking such good care of me when a problem arose with the bath enclosure that I purchased recently. Thanks again for your professionalism and courteous manner in handling my account.” -- Valued Customer Bel Air, MD Northeastern Customer
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| My wife and I would sincerely like to thank you, and let your home office know that they have courteous and conscientious employees. The both of you excelled in getting our tub ordered and delivered, as well as put in our room on the second floor. Even though the tub was not on the original delivery run, Jeremy was thorough and responsive, letting us know that the tub was delayed and provided a date when it would be delivered. He also went so far as to confirm the delivery when requested and kept us posted as to what was happening. His attitude was excellent, and never once did he sound irritated or frustrated -- he just kept positive and cheerful. I work in customer service for an auto parts store, and I know it is hard to keep a good attitude when customers are asking about product and delivery dates/times. Jeremy went the extra mile to make sure shopping with your company was a happy experience. Furthermore, we would like to commend your delivery person Walter. We regret that we didn't get his last name, but this man pretty much pulled off the impossible in my book to get our tub up a truly miserable set of stairs (in a 30-40 mph wind, too). From the moment he showed up, he seemed legitamately interested in getting the tub inside -- very pleasant to work with. We tried to get the tub, still inside the box, to go up by sliding the darn thing, but the steps were so old that the cardboard got stuck. After coming up with zero in the idea department on my part, he decided the best approach was to open the box and carefully lift the tub out and up. This worked magnificently! He pushed it up and out, and we were able to lift it and bring it inside and into the room. What really impressed me was the fact that he never complained or gave up. Not at all. Even when nothing worked, he kept on going and put what he had into the job. He also came up with a solution to a big problem -- there was no way we could have left that tub outside, not in Pulaski. Thanks to Walter, we didn't have to. He also exhibited a great attitude. It is for these reasons that I would recommend Northeastern Supply over the big chain stores any day. The level of service exceeds what these other companies provide, and they actually care about their customers. These two proved it to us! We will make sure to refer others over to you all if they are interested in tubs, showers, plumbing or any other related product. Thanks once again for making a dream come true. We've been waiting three years or so for our tub, and because of you we got ours.
Northeastern Customer
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| I wanted to take this time to thank you for taking such good care of my order for the bath enclosure. It looks beautiful! Thank you again for your professionalism and courteous manner in handling my account.
Northeastern Customer
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| Last weekend, I was desperately trying to find a solution to a problem that I have had for 3 weeks. The handle on my TOTO toilet had broken, and although I called TOTO and other dealerships, I received no easy solutions to fixing my problem. I called your facility, talked to Mark Jaworski, and he proceeded to offer me the kind of service that I value. Being in a service-oriented business myself, I can recognize when a person is treating a customer the way that he would like to be treated if he were in that same situation. I will recommend your store to anyone that I know who is in need of fast, accurate, and considerate service.
Northeastern Customer
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| Dear Mr. Cowan Congratulations on your choice of staff in the Hagerstown location. I was faced with a particular plumbing and heating problem on October 13, 2003. I spent the entire morning running from competitor's stores and home stores in an attempt to piece together this application. I had worked as a plumber's apprentice many years ago and thought I would give your store a try. I encountered John Mason and another man (regrettably I have forgotten his name). They were very professional and had an outstanding knowledge of their stock. Unlike all others I had interacted with, your personnel seemed to have a genuine desire to work. As a side note, I also noticed that they were capable of multi tasks. As they put together my parts they organized a delivery. They were both able to recall information without reference material and seemed familiar with the contents of the delivery. In short, you have a well staffed and stocked business.
Northeastern Customer
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| Dear Steve We just finished up a water heater training session arranged by Jerry Norman and Steve Kidwell, and I just wanted to say thanks. The material they covered was way more that I had hoped for. We are truly getting spoiled with all this great service. I just briefly mentioned to Jerry that I had been having trouble (with other vendors) scheduling something like this and he said "just tell me the time and place." Within thirty days, it was a done deal. It would have been much sooner, but my schedule wouldn't allow it. Thanks again for your commitment to customer service.
Northeastern Customer
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| Dear Steve This is just a short note about Tim Yates, Leonardtown Office. Tim always goes out of his way to try to get me the necessary materials that is needed for our jobs and he's always willing to help even though I give a hard time about things. I feel that you should be aware what a fine job he does—not just for my staff and me but for his other customers.
Northeastern Customer
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| Mr. Cook, I am writing to you to tell you about an employee by the name of Mr. Duane Strimple. I bought a [product] from your company and had a lot of trouble with it…When I talked to Mr. Taylor he said he would take care of the problem which he did. I couldn’t get over the promptness and courtesy in which he handled the matter. I can only tell you this, that any product we need, that Northeastern sells, that is where we will buy it and also we will tell our friends about the matter and direct them to your company because of the good service and reliability of your men, especially Mr. Barry Taylor. In appreciation,
Northeastern Customer
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| It's been almost two weeks since the BUSCH race at Dover International Speedway, but it is still fresh on my mind the wonderful time we enjoyed. My uncle and I were fortunate to attend the race as your guest and we wanted to take a minute to tell you. We have been race fans for many years and have attended the race at Dover before. Having the opportunity to enjoy some refreshments and meet a few new people at the hospitality tent was surely a real treat. Our seats in the stands were great and we followed Jason Keller although he didn't do as well as expected. As I said, we do follow the races and we know he should have won the race! We also found no problem getting out of the parking lot and we were back home in no time. This is one advantage to living so close to Dover. I would like to thank you for your hospitality and please pass along the fact that we did enjoy the race. We will also continue to purchase material from Northeastern Supply.
Northeastern Customer
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| A recent competitor of ours asked one of our customers if he could take him out to dinner. He sent us his response: I could go to dinner with you and let you provide me with all kinds of incentives but it's not going to do any good as long as the service level of Northeastern continues to outstrip it's competition. Please don't let this get you down though, you are still speed dial #2 on my phone." The competitor responded with this statement: "It is nice to hear that loyalty is still alive and that that loyalty is earned. Thank you for your honesty, I wish we had more of that in our business."
Northeastern Customer |
| No amount of words can express my sincere appreciation for being invited to your duck hunt. The ice and cold did not outweigh the fun and comradeship. I have never experienced customer appreciation "perks" from other suppliers. Thank you for including me!
Northeastern Customer
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| My appreciation of the excellent service that my wife and I received from your outlet in Hedgesville, WV. During our remodeling of our bathroom these people go so far above the call of duty that words can't explain.
Northeastern Customer
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| Mr. Cook, I call you that even though you would probably prefer Steve, but that is the respect I have for you because I think you have a great company. Your employees really do try harder. Thanks a Million!
Northeastern Customer
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| I just wanted to say thanks again for a really great time Saturday. The hospitality was excellent! Your generosity is much appreciated.
Northeastern Customer
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| Just wanted to let you know what a fantastic job Northeastern Supply has done with our company. In reference to your online service my representative from the Middletown branch had me up and running in a day. I would like to thank you at this time for the great service you have provided me so far. I that that we are just a small company, but Northeastern Supply has treated us from the very start as we were one of your largest accounts.
Northeastern Customer
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| Some of the other companies I deal with, it seems, because of our small size, that we get put on the back burner and even overlooked sometimes. I have never had this problem with you all. I enjoy doing business with Northeastern Supply, everyone makes our company feel as if we were part of the family. In great appreciation of this I just wanted to let you know that is why we maintain 80-90% of our business with you.
Northeastern Customer
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| Everyone from Northeastern was very helpful and friendly. Truly a class act, I can see why you and the company are doing well and have a lot of good and loyal clients. Your hospitality was wonderful and truly appreciated. We don't often get treated like that and I wanted to let you know.
Northeastern Customer
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| I would like to express my gratitude for the wonderful day I had with your organization. You really go first class with your different outings you provide to your customers. I feel very privileged to be invited to such an event.
Northeastern Customer
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| Thank you for your outstanding efforts in helping us finish the mechanical systems ahead of time on our project. From what I have seen from the start, this was a fast track project and everyone cooperated as a team to complete the project by our deadline. I look forward to doing some future work together.
Northeastern Customer
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| I'd like to express my sincere gratitude and appreciation for the first class presentation that your people at Northeastern put on the other night. In my eyes it shows that Northeastern truly cares about it's customers when changes like adding vendors is presented in such a professional manner. Many times, we find out about these kinds of changes at the counter. ("I'm sorry, we don't carry that brand anymore.") Again, thank you for a very informative and entertaining evening.
Northeastern Customer
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