Account Login Problems

If your having trouble logging in to our system, there are a few things you might want to try before contacting Tech Support.

Browser Version:

Our web ordering system is designed to work with Microsoft Internet Explorer 8.0 or higher, Mozilla Fire Fox, Google Chrome, and Apple Safari. 

Login ID and Password:

Your ID and Password are assigned by your sales person. If you have not signed up for online services, please contact your sales person to do so.  If you have lost or fogotten your id and/or password, please contact your sales person or email the webmaster@northeastern.com.

Unable to Login

Screen shot of<br />
Internet Explorer > Internet Options > Security windowIf you are able to view the public side of our web site but are unable to login you may need to adjust your Internet Security Options. Many individuals using their personal computer adjust their Security settings to try to block some unwanted pop-ups or web content.

Please go to the menu at the top of your browser, select "Tools" > "Internet Options" > and the "Security" tab. See if the slider bar is set above Medium. If it is, please adjust it down to Medium then try to log into our site again. After your session with us you can then adjust the settings back up to where you had them originally.

Other Problems:

If you still cannot access the online system, please contact technical support by sending an email to our webmaster at webmaster@northeastern.com and we will respond to your problem within 1 business day (Monday-Friday, 9:30am - 5:30pm).