If your having trouble logging in to our system, there are a few
things you might want to try before contacting Tech Support.
Important Information for AOL Users
AOL provides many services to its users—two of which are getting your computer connected to the Internet and giving you a way to see web pages (a browser).
Feel free to use AOL to get online, but you'll find your experience of this site better and more consistent if you minimize the AOL browser and use the Internet Explorer browser on your desktop instead.
Getting Kicked Off AOL
AOL constantly monitors each person on their system to see if they are active. If they don't detect any activity for a time
they will kick you off their system to make room for another subscriber. If you use AOL to connect to the Internet
and then minimize it and work in Internet Explorer as outlined above AOL will probably consider you inactive and
may kick you off. To avoid this happening you can either periodically open AOL and click on something or you may
want to consider some third party products that keep your session with AOL active even when you are working on something
else.
Browser Version:
Our web ordering system is designed to work with Microsoft
Internet Explorer 4.0 or higher. It may work with older versions of
Internet Exporer or versions of Netscape and AOL, but it is not desgined
specifically for those browsers. You can obtain the latest version of
Internet Explorer at http://www.microsoft.com/ie.
Login ID and Password:
Your ID and Password are assigned by your sales person. If you have
not signed up for online services, please contact your sales person to do so.
If you have lost or fogotten your id and/or password, please contact your
sales person or email the webmaster@northeastern.com.
Other Problems:
If you still cannot access the online system, please contact
technical support by sending an email to our webmaster at webmaster@northeastern.com and we
will respond to your problem within 1 business day (Monday-Friday, 7:30am - 5:30pm).
Questions?
