Dear Mr. Cowan

Congratulations on your choice of staff in the Hagerstown location. I was faced with a particular plumbing and heating problem on October 13, 2003. I spent the entire morning running from competitor's stores and home stores in an attempt to piece together this application. I had worked as a plumber's apprentice many years ago and thought I would give your store a try. I encountered John Mason and another man (regrettably I have forgotten his name). They were very professional and had an outstanding knowledge of their stock. Unlike all others I had interacted with, your personnel seemed to have a genuine desire to work.

As a side note, I also noticed that they were capable of multi tasks. As they put together my parts they organized a delivery. They were both able to recall information without reference material and seemed familiar with the contents of the delivery. In short, you have a well staffed and stocked business.